Frequently Asked Questions
What products do you offer?
At Pulse Mobility, we offer a focused range of electric mobility scooters designed for everyday transportation and practical use. Our collection includes seated mobility scooters suitable for different environments, usage preferences, and riding conditions.
Each product in our selection is chosen with attention to functionality, build design, and ease of operation. From compact designs to stable, seated configurations, our scooters are intended to support general mobility and personal transportation needs without making medical or therapeutic claims.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, MasterCard, PayPal, Shop Pay, UnionPay, Visa.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–7 business days in the United Kingdom via FedEx. Free shipping is provided on all UK orders.
Do you offer international shipping?
No, We only ship to United Kingdom now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United Kingdom may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, Pulse Mobility covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost.
Do you charge restocking fees?
No, Pulse Mobility does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.