Frequently Asked Question

What products do you offer?

Pulse Mobility lists a range of electric scooters presented through a structured online catalog. The collection includes seated scooter models displayed with product-specific descriptions, specifications, and visible details.

Each listed product is presented with consistent information regarding its design features and configuration. Product pages show the details provided for each model so customers can review specifications and characteristics before purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, MasterCard, PayPal, Shop Pay, UnionPay, Visa.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 5–7 business days in the United Kingdom via UPS, FedEx. Free shipping is provided on all UK orders.

Do you offer international shipping?

No, We only ship to United Kingdom now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Pulse Mobility covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost.

Do you charge restocking fees?

No, Pulse Mobility does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Company Information

Company Name: Pulse Mobility

Address: 27 Duchywood, Bradford, BD9 6DZ, United Kingdom

Phone: +4407301 234560

Email: contact@pulsemobility.co.uk

Customer Support Hours

Monday – Friday: 09:00 AM – 06:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day